Refund and Returns Policy

Effective Date: January 6, 2026

At QMN Equipment, we want you to be satisfied with your purchase. This Refund & Return Policy explains the conditions under which returns, refunds, and exchanges are accepted.

Returns Eligibility

You may request a return if the item is unused, uninstalled, and in original condition, returned in its original packaging, the request is made within 14 days of delivery, and proof of purchase such as an order number or invoice is provided.

Items that are not eligible for return include special-order or custom products, clearance or final sale items, and products that have been used, installed, or damaged (unless the damage occurred during shipping).

Damaged or Incorrect Items

If you receive an item that is damaged during shipping or incorrect compared to your order, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging. We will arrange a replacement or refund where applicable.

Restocking Fee

A restocking fee of up to 15% may apply for non-defective returns or opened packaging. Any applicable fee will be communicated during the return approval process.